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Covid -19 Update - Delay in shipment till 14th April 2020

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  • Covid -19 Update - Delay in shipment till 14th April 2020

Last updated - March 24th march, 2020 

To all our Valuable Customers.

We wish for every-bodies safety and our hearts and prayers go out to everyone in this world. 

As you are all aware of the current scenario around COVID-19 and the impact of the situation on the supply chains, flight operations it has caused the world over, our operations are also impacted mainly as under:

1. Shipping Time: Due to COVID-19, The Government of the origin country from where our contracted pharmacy ships from have decided to cut flights and shut down their air space for international flight services for 21 days from 24th march onwards. As a result, we may not be able to ship your orders till April 14th, 2020. Please factor this delay at the time of placing your order, if the situation improves we will try to ship sooner. The average delivery time which was earlier, 7-15 working days will currently be 30-40 working days from April 14th onwards. This delay will also apply to orders which were already paid or shipped recently.

2. Customer Service: We are fully operational but during this time our Phone, Chat, Email support executives would have limited information of your order due to shipping restrictions.

3. Refunds: Our banks are currently overwhelmed with Refund requests from various businesses / industries, so for the time being they have stopped the refund process but being a legitimate and responsible company, Instead of doing a refund, we will issue a store credit (which you can use anytime in the future) if your order is not shipped within 21 working days from April 14th, 2020.

We appreciate your patience and understanding in this testing time, and hope that we all come out stronger and better than before, once this situation subsides. 

To know more about Covid-19 and the safety precautions you can take to prevent its spread, please read this:
https://www.cdc.gov/coronavirus/2019-nCoV/index.html 

God bless and Stay Safe.
ReliableCanadianPharmacy

 

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Last updated : March 21st, 2020

To all our Valuable Customers.

We wish for every-bodies safety and our hearts and prayers go out to everyone in this world. 

As you are all aware of the current scenario around COVID-19 and the impact of the situation on the supply chains, flight operations it has caused the world over, our operations are also impacted mainly as under:

1. Shipping Time: Due to COVID-19, The Government of the origin country from where our contracted pharmacy ships from have decided to cut flights and shut down their air space for international flight services for one week from 22nd march onwards. As a result, we may not be able to ship your orders till March 30, 2020. Please factor this delay at the time of placing your order, if the situation improves we will try to ship sooner. The average delivery time which was earlier, 7-15 working days will currently be 30-40 working days. This delay will also apply to orders which were already paid or shipped recently.

2. Customer Service: We are fully operational but during this time our Phone, Chat, Email support executives would have limited information of your order due to shipping restrictions.

3. Refunds: Our banks are currently overwhelmed with Refund requests from various businesses / industries, so for the time being they have stopped the refund process but being a legitimate and responsible company, Instead of doing a refund, we will issue a store credit (which you can use anytime in the future) if your order is not shipped within 21 working days from the order date.

We appreciate your patience and understanding in this testing time, and hope that we all come out stronger and better than before, once this situation subsides. 

To know more about Covid-19 and the safety precautions you can take to prevent its spread, please read this:
https://www.cdc.gov/coronavirus/2019-nCoV/index.html 

God bless and Stay Safe.
Reliable Canadian Pharmacy

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